Turn support conversations into sales
Ecommerce customers expect instant answers about orders, returns, and products. GudDesk gives your team a shared inbox with AI-powered responses, so you can resolve questions fast and keep customers buying.
Free forever for small teams · No credit card required
Why ecommerce choose GudDesk
Answer pre-sale questions instantly
Visitors browsing your store can ask about sizing, availability, or shipping without leaving the page. AI agents respond in seconds, keeping buyers in the purchase flow.
Handle order inquiries at scale
Connect your order system via webhooks. When a customer asks about their order, agents see order status, tracking info, and purchase history in the sidebar.
Automate returns and exchanges
Build automation rules for common requests. When a customer mentions a return, GudDesk can auto-tag, assign to your returns team, and send a templated response.
Measure customer satisfaction
Send CSAT surveys after conversations close. Track satisfaction scores per agent and per issue type to continuously improve your support experience.
How it works
Real workflows that ecommerce use every day.
Visitor asks about product availability
GudBot checks your knowledge base for product FAQs and answers instantly. If the item is out of stock, it offers to notify the customer when it's back.
Customer needs to return an item
Automation detects the return intent, tags the conversation, sends the return policy, and routes it to your returns specialist. Resolution time drops by 60%.
VIP customer reaches out
Customer segments identify high-value buyers. When a VIP starts a conversation, it's automatically prioritized and assigned to your senior support team.
Everything you need
All features included — even on the free plan.
Frequently Asked Questions
Can I add the chat widget to Shopify?
Yes. Paste the GudDesk snippet into your Shopify theme's code editor. The widget works on any website that supports custom JavaScript, including Shopify, WooCommerce, BigCommerce, and custom storefronts.
How do I show order info in conversations?
Use custom fields and the REST API to push order data into visitor profiles. When a customer messages you, their recent orders, shipping status, and purchase history appear in the conversation sidebar.
Is there a free plan for small stores?
Yes. GudDesk is free for up to 3 agents with all features included. No credit card required. This covers most small ecommerce teams.
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Ready to get started?
Free for small teams. Set up in 5 minutes. No credit card required.